Customer SupportFREE

Auto-Detect angry customers to Enquirys with an AI Agent in n8n and Send It by Email

An n8n workflow that fires when someone submits your contact form, then an AI agent scores the sentiment and flags anything angry for a human — giving you at-risk conversations caught before they churn. No code: import the JSON, connect your apps, and it runs 24/7.

difficulty Beginnersetup 40 minresult At-risk conversations caught before they churn—
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  1. 1

    Trigger when someone submits your contact form

    A Typeform Trigger starts the workflow the moment someone submits your contact form.

  2. 2

    Hand it to the AI agent

    An AI Agent node running OpenAI scores the sentiment and flags anything angry for a human. The prompt is pre-written and scoped to this one job so results stay consistent.

  3. 3

    Deliver the sentiment call

    The result is sent to Gmail — ready for a human to approve.

  4. 4

    Add a safety net (optional)

    Insert an IF/human-approval step before anything is published or emailed, so you stay in control until you trust the output.

Frequently asked questions

How do I import the workflow into n8n?

Download the JSON, then in n8n open a new workflow, choose ⋯ → Import from file, and select it. Every trigger, node and connection appears on the canvas; you just add your credentials and activate it.

How much does the AI part cost to run?

Pennies. Each run sends a small amount of text to the model, so most teams spend a few dollars a month even at hundreds of runs. You set the model and can cap volume in n8n, so costs never surprise you.

Can I trust the AI to get the sentiment call right?

The prompt is tightly scoped to one job and you can add a human-approval step in n8n before anything is sent or published. Start with review-mode for a week, and once you trust the output, switch it to fully automatic.

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