Learn Why Users Uninstall Your Browser Extension
Uninstalls are a black box. Send users to a quick feedback page on uninstall, categorize the reasons, and route insights to your team.
- 1
Capture Uninstall Feedback
Add a
Webhooknode fed by the uninstall survey page. - 2
Categorize the Reason
Add an
OpenAInode grouping feedback into bugs, missing features or expectation mismatch. - 3
Route the Insight
Add a
Switchnode sending each category to the responsible team. - 4
Track the Trend
Add a step aggregating reasons to see what to fix first.
- 5
Activate and Test
Activate the workflow with test feedback. Confirm categorization and routing work.
Frequently asked questions
How do I trigger the survey?
Set the uninstall URL in your extension manifest to your feedback page.
Can I try to win them back?
For fixable reasons like a bug, offer to notify them once it's resolved.
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