$5 · Support the community
OperationsFREE

Learn Why Users Uninstall Your Browser Extension

Uninstalls are a black box. Send users to a quick feedback page on uninstall, categorize the reasons, and route insights to your team.

difficulty Intermediatesetup 35 minresult You finally learn why users leave and can fix the top reasons driving uninstalls.—
—
  1. 1

    Capture Uninstall Feedback

    Add a Webhook node fed by the uninstall survey page.

  2. 2

    Categorize the Reason

    Add an OpenAI node grouping feedback into bugs, missing features or expectation mismatch.

  3. 3

    Route the Insight

    Add a Switch node sending each category to the responsible team.

  4. 4

    Track the Trend

    Add a step aggregating reasons to see what to fix first.

  5. 5

    Activate and Test

    Activate the workflow with test feedback. Confirm categorization and routing work.

Frequently asked questions

How do I trigger the survey?

Set the uninstall URL in your extension manifest to your feedback page.

Can I try to win them back?

For fixable reasons like a bug, offer to notify them once it's resolved.

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