Remind Customers to Collect Finished Shoe Repairs
Finished repairs pile up when customers forget. Text them when their shoes are ready and remind anyone who hasn't collected within a week.
- 1
Mark Repairs Ready
Add an
Airtable Triggerwhen a job is marked complete. - 2
Text the Customer
Add a
Twilionode telling them their repair is ready with pickup hours. - 3
Remind the Forgetful
Add a scheduled check that re-texts anyone who hasn't collected within a week.
- 4
Clear Collected Jobs
Add a step marking jobs collected to stop reminders.
- 5
Activate and Test
Activate the workflow and mark a test job ready. Confirm the ready and reminder texts work.
Frequently asked questions
What about very old uncollected items?
Escalate to a final notice after a set period per your unclaimed-goods policy.
Can I take payment on pickup?
Note any balance due in the ready message so customers arrive prepared to pay.
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