Give High-Spend Customers a Personal Concierge Touch
Your biggest spenders deserve more. Detect high-average-order customers and route them to a personal concierge for priority service.
- 1
Identify Top Customers
Add a
Codenode flagging customers above a spend or AOV threshold. - 2
Tag for Priority
Add a
Gorgiasnode tagging their tickets for concierge handling. - 3
Alert the Concierge
Add a
Slacknode notifying the concierge when a top customer engages. - 4
Add Personal Touches
Add a step prompting handwritten notes or perks for milestones.
- 5
Activate and Test
Activate the workflow with a high-spend test customer. Confirm prioritization works.
Frequently asked questions
How do I define top customers?
Use spend, AOV or frequency — whatever best reflects real value to your business.
Can concierge scale?
Reserve it for a manageable top tier so the personal touch stays genuine.
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