$5 · Support the community
E-commerceFREE

Thank Etsy Buyers for Reviews and Invite Them Back

Build loyalty on Etsy by thanking buyers who leave a review and inviting them back with a small returning-customer offer.

difficulty Beginnersetup 25 minresult Reviewers feel appreciated and get a reason to return, lifting repeat purchases on your Etsy shop.—
—
  1. 1

    Detect New Reviews

    Add a Webhook/polling node capturing new reviews on your listings.

  2. 2

    Filter Positive Ones

    Add an IF node continuing for four- and five-star reviews.

  3. 3

    Thank and Invite

    Add a Gmail node thanking the buyer and offering a returning-customer discount.

  4. 4

    Log the Outreach

    Add a step recording who was thanked to avoid repeats.

  5. 5

    Activate and Test

    Activate the workflow with a test review. Confirm the thank-you sends.

Frequently asked questions

Does Etsy allow contacting buyers?

Stay within Etsy's messaging and marketing rules and keep outreach genuine and non-spammy.

What about negative reviews?

Route low reviews to a personal, careful response rather than an automated offer.

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