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Auto-Route New Intercom Conversations to Google Sheets

Every new Intercom conversation is automatically classified and routed — n8n has Google Sheets append it as a new row in a spreadsheet, so the right person sees it without a manual handoff.

difficulty Intermediatesetup 15 minresult A hands-off n8n workflow where every relevant Intercom conversation automatically reaches Google Sheets — append it as a new row in a spreadsheet.—
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  1. 1

    Fetch Intercom data

    Add an HTTP Request node (or the native Intercom node if you have credentials set up) and point it at the Intercom API. Poll Intercom for new conversations. Add a Schedule Trigger before it if this recipe runs on a timer, or a Webhook node if Intercom can push events directly.

  2. 2

    Shape the data with a Set node

    Add a Set node after the fetch step to pull out the fields you need — e.g. id, title (or name), status, and updated_at from the Intercom conversation. This keeps the rest of the workflow clean and readable.

  3. 3

    Send it to Google Sheets

    Add a Google Sheets node set to operation Append Row. Connect your Google account, choose the Spreadsheet and Sheet, and map each field from the Set node to a matching column.

  4. 4

    Activate and test

    Click Activate in the top-right corner. Trigger a real conversation in Intercom (or run the workflow manually against existing data) and confirm it lands correctly in Google Sheets. Once verified, this runs hands-off.

Frequently asked questions

Do I need to code anything?

No. n8n is a visual, drag-and-drop builder. You connect your Intercom and Google Sheets accounts, map the fields, and activate — no code required.

Where do I get my Intercom API credentials?

In your Intercom account settings, look for "API", "Developers" or "Integrations" and generate an API key or token. Paste it into n8n's HTTP Request node (as a header or credential) or the native Intercom node if one is available.

Can I filter which items trigger this workflow?

Yes. Add an `IF` node after the Set node with a condition on any field (status, amount, tag, etc.). Wire the TRUE branch to the Google Sheets step and leave FALSE empty to skip the rest.

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