Keep Jewelry Repair Customers Updated Through Every Stage
Reduce anxious calls by texting customers as their jewelry repair moves from received to in-progress to ready for pickup.
- 1
Track Repair Stages
Add an
Airtable Triggerfiring when a repair's stage changes. - 2
Compose the Update
Add a
Switchnode choosing the message for received, in-progress or ready. - 3
Text the Customer
Add a
Twilionode sending the appropriate status update. - 4
Prompt Pickup
On ready, include pickup hours and any balance due.
- 5
Activate and Test
Activate the workflow and advance a test repair. Confirm updates send at each stage.
Frequently asked questions
Does this reduce calls?
Proactive updates dramatically cut where-is-my-repair calls and improve the experience.
Can I collect a deposit?
Take a deposit at intake and note the balance due in the ready-for-pickup message.
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