Notify Laundry Customers of Their Pickup Window and ETA
Cut missed pickups by texting each customer their scheduled window and a live ETA as your driver approaches on the route.
- 1
Load the Day's Route
Add a
Schedule Triggereach morning and aGoogle Sheetsnode listing pickups in order. - 2
Send Windows Early
Add a
Twilionode texting each customer their morning pickup window. - 3
Send Live ETAs
As the driver progresses, add
MapsandTwilionodes texting a tighter ETA to the next stops. - 4
Handle No-Answers
Add a step flagging stops where the customer isn't ready so the driver can skip and return.
- 5
Activate and Test
Activate the workflow with a test route. Confirm windows and ETAs send correctly.
Frequently asked questions
How does the driver trigger ETAs?
Have the driver mark each stop complete, which advances the route and updates the next ETAs.
Can customers reschedule?
Capture replies so a customer who isn't ready can move to a later slot automatically.
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