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OperationsFREE

Notify Laundry Customers of Their Pickup Window and ETA

Cut missed pickups by texting each customer their scheduled window and a live ETA as your driver approaches on the route.

difficulty Intermediatesetup 35 minresult Customers are ready at pickup time and drivers waste fewer stops, improving route efficiency.—
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  1. 1

    Load the Day's Route

    Add a Schedule Trigger each morning and a Google Sheets node listing pickups in order.

  2. 2

    Send Windows Early

    Add a Twilio node texting each customer their morning pickup window.

  3. 3

    Send Live ETAs

    As the driver progresses, add Maps and Twilio nodes texting a tighter ETA to the next stops.

  4. 4

    Handle No-Answers

    Add a step flagging stops where the customer isn't ready so the driver can skip and return.

  5. 5

    Activate and Test

    Activate the workflow with a test route. Confirm windows and ETAs send correctly.

Frequently asked questions

How does the driver trigger ETAs?

Have the driver mark each stop complete, which advances the route and updates the next ETAs.

Can customers reschedule?

Capture replies so a customer who isn't ready can move to a later slot automatically.

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