Flag Knowledge Base Articles That Have Gone Stale
Outdated help articles frustrate customers. Track when each article was last updated and flag stale ones, prioritized by how often they're viewed.
- 1
Track Freshness and Views
Add a
Schedule Triggerand node pulling each article's last-updated date and view count. - 2
Detect Stale Articles
Add a
Codenode flagging articles not updated in a long time. - 3
Prioritize by Traffic
Add a step ranking stale articles by how often they're viewed.
- 4
Flag for Update
Add a
Slacknode surfacing high-traffic stale articles for refreshing. - 5
Activate and Test
Activate the workflow over your articles. Confirm stale high-traffic ones surface.
Frequently asked questions
Why prioritize by views?
A stale article read thousands of times causes far more harm than one nobody reads.
Can I verify accuracy?
Route flagged articles to the owning team to confirm and update the content.
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