Remind Pawn Customers Before Their Loan Matures and Forfeits
Pawn customers forfeit cherished items by forgetting the maturity date, and that's a lost customer plus reputation. Remind customers before maturity so they redeem or extend.
- 1
Log Each Loan
Record the item, loan and maturity date.
- 2
Remind Before Maturity
Add a
Schedule Triggertexting at 7 and 2 days before maturity. - 3
Offer the Extension
Include the redeem amount and one-tap extension option.
- 4
Note Forfeitures
Log forfeited items for resale only after the reminder cycle.
- 5
Activate and Test
Activate the workflow with a maturing test loan. Confirm reminders fire.
Frequently asked questions
Isn't forfeiture profit?
Short-term maybe, but a customer who forfeits Grandma's ring never returns — redemption builds the repeat business.
Compliance angle?
Reminders also demonstrate good-faith notice, which some jurisdictions favor.
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