E-commerceFREE

Request a Review via SMS After Every Shopify Delivery

A few days after a Shopify order is delivered, this sends the customer a friendly SMS message asking for a review — steadily growing your social proof without any manual outreach.

difficulty Beginnersetup 25 minresult Every delivered Shopify order leads to a well-timed SMS review request, lifting your review count over time.—
—
  1. 1

    Step 1 — Trigger on fulfillment

    Add the Shopify trigger for Order Fulfilled to know when an order is on its way.

  2. 2

    Step 2 — Wait for delivery

    Add a Wait node (e.g. 5 days) so the request lands after the customer has actually received and tried the product.

  3. 3

    Step 3 — Ask for a review via SMS

    Add a Twilio node. Set Operation to Send SMS, enter the destination number, and build the text from a short thank-you and your review link. Add your Twilio SID + auth token.

Frequently asked questions

What's the best delay?

Enough time to receive and use the product — often 4–7 days after fulfillment for physical goods. Tune the Step 2 `Wait` to your shipping times.

Can I offer an incentive?

You can, but be careful: many review platforms prohibit incentivised reviews or require disclosure. Check your platform's policy before adding a discount.

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