E-commerceFREE

Send Slack Shipping Updates When BigCommerce Orders Are Fulfilled

The moment a BigCommerce order is marked fulfilled, this sends the customer a Slack message with their tracking number and link — cutting "where's my order?" tickets and delighting buyers.

difficulty Beginnersetup 25 minresult Customers get an instant Slack shipping notification with tracking as soon as their BigCommerce order ships.—
—
  1. 1

    Step 1 — Trigger on fulfillment

    Add the BigCommerce trigger for Order Fulfilled, which carries the tracking number and carrier.

  2. 2

    Step 2 — Build the message

    Add a Set node with a friendly note plus {{ $json.tracking_number }} and the carrier's tracking URL.

  3. 3

    Step 3 — Notify via Slack

    Add a Slack node. Set Resource to Message and Operation to Send. Choose the channel (e.g. #alerts) and drop the tracking number and link into the message text using expressions like {{ $json.summary }}. Connect your Slack OAuth or bot-token credential.

Frequently asked questions

Doesn't BigCommerce already email tracking?

Sometimes — but this lets you use Slack specifically, customise the copy, and reach customers where they actually read, which many default emails miss.

Can I include delivery estimates?

If the carrier API returns an ETA, add a call in Step 2 to include the estimated delivery date in the message.

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