Send SMS Shipping Updates When Shopify Orders Are Fulfilled
The moment a Shopify order is marked fulfilled, this sends the customer a SMS message with their tracking number and link — cutting "where's my order?" tickets and delighting buyers.
- 1
Step 1 — Trigger on fulfillment
Add the
Shopifytrigger forOrder Fulfilled, which carries the tracking number and carrier. - 2
Step 2 — Build the message
Add a
Setnode with a friendly note plus{{ $json.tracking_number }}and the carrier's tracking URL. - 3
Step 3 — Notify via SMS
Add a
Twilionode. SetOperationtoSend SMS, enter the destination number, and build the text from the tracking number and link. Add your Twilio SID + auth token.
Frequently asked questions
Doesn't Shopify already email tracking?
Sometimes — but this lets you use SMS specifically, customise the copy, and reach customers where they actually read, which many default emails miss.
Can I include delivery estimates?
If the carrier API returns an ETA, add a call in Step 2 to include the estimated delivery date in the message.
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