$5 · Support the community
Customer SupportFREE

Turn Low Shopify Product Reviews Into Support Tickets Automatically

Catch unhappy customers early — when a product review scores three stars or fewer, automatically open a support ticket so your team can reach out and make it right.

difficulty Intermediatesetup 40 minresult Every negative review becomes a proactive support ticket, turning potential churn into a recovery opportunity.—
—
  1. 1

    Receive the Review Webhook

    Add a Webhook node and configure your review app (e.g. Judge.me) to POST new reviews to it, including rating, product and customer email.

  2. 2

    Filter Low Ratings

    Add an IF node checking rating is less than or equal to 3. Only reviews that indicate dissatisfaction continue.

  3. 3

    Create the Support Ticket

    Add a Gorgias (or HTTP Request) node to open a ticket, including the review text, product and customer so an agent has full context.

  4. 4

    Tag and Prioritize

    Apply a negative-review tag and set the ticket priority so these reach-outs surface at the top of the agent queue.

  5. 5

    Activate and Test

    Activate the workflow and submit a test 2-star review. Confirm a ticket appears in Gorgias with the review details attached.

Frequently asked questions

Can I route by product?

Yes. Use a Switch node on the product name to assign tickets to the team member who owns that product line.

Should I auto-reply to the customer?

A human touch works better for negative reviews. Draft an AI reply for the agent to personalize rather than sending an automated message.

Related recipes
Customer SupportFREE
n8nClaudeGmailTelegram
agent ready—

Auto-Draft a reply to Emails with an AI Agent in n8n

An n8n workflow that fires when a new customer email lands, then an AI agent drafts a ready-to-send reply in your brand voice — giving you AI-drafted replies waiting in your inbox. No code: import the JSON, connect your apps, and it runs 24/7.

n8nn8nClaudeClaudeGmailGmailTelegramTelegram
Beginner · 25 min setup
Customer SupportFREE
n8nClaudeGmailTelegram
agent ready—

n8n + AI: Classify and route for New Emails Automatically

Every time a new customer email lands, this workflow hands it to Claude, which reads it, tags the topic and urgency, and routes it to the right person. You get every message auto-sorted and assigned without lifting a finger.

n8nn8nClaudeClaudeGmailGmailTelegramTelegram
Advanced · 25 min setup
Customer SupportFREE
n8nOpenAIGmail
agent ready—

Auto-Summarize the thread to Emails with an AI Agent in n8n

An n8n workflow that fires when a new customer email lands, then an AI agent summarizes the whole thread into three bullet points — giving you long threads condensed to a 10-second read. No code: import the JSON, connect your apps, and it runs 24/7.

n8nn8nOpenAIOpenAIGmailGmail
Beginner · 45 min setup
About this recipe. Recipes on FlowRecipesHub are written for business owners, not developers, and are tested before publishing — how recipes get made. Some ingredient links are affiliate links that cost you nothing — full disclosure.