Customer Support · n8n

Turn Low Shopify Product Reviews Into Support Tickets Automatically

Catch unhappy customers early — when a product review scores three stars or fewer, automatically open a support ticket so your team can reach out and make it right.

difficulty Intermediatesetup 40 minresult Every negative review becomes a proactive support ticket, turning potential churn into a recovery opportunity.—
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  1. 1

    Receive the Review Webhook

    Add a Webhook node and configure your review app (e.g. Judge.me) to POST new reviews to it, including rating, product and customer email.

  2. 2

    Filter Low Ratings

    Add an IF node checking rating is less than or equal to 3. Only reviews that indicate dissatisfaction continue.

  3. 3

    Create the Support Ticket

    Add a Gorgias (or HTTP Request) node to open a ticket, including the review text, product and customer so an agent has full context.

  4. 4

    Tag and Prioritize

    Apply a negative-review tag and set the ticket priority so these reach-outs surface at the top of the agent queue.

  5. 5

    Activate and Test

    Activate the workflow and submit a test 2-star review. Confirm a ticket appears in Gorgias with the review details attached.

Frequently asked questions

Can I route by product?

Yes. Use a Switch node on the product name to assign tickets to the team member who owns that product line.

Should I auto-reply to the customer?

A human touch works better for negative reviews. Draft an AI reply for the agent to personalize rather than sending an automated message.

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