Give Stranded Customers Real Towing ETAs Instead of Silence
Stranded motorists wait in the dark with no idea when the tow truck arrives, breeding anxiety and bad reviews. Send real-time ETAs so stranded customers know help is coming.
- 1
Capture the Dispatch
Add a
Webhooknode when a tow is dispatched with driver and location. - 2
Compute the ETA
Add a
Mapsnode calculating arrival time to the stranded customer. - 3
Send the ETA
Add a
Twilionode texting the ETA and driver details. - 4
Update on Progress
Send an updated ETA as the driver approaches.
- 5
Activate and Test
Activate the workflow with a test dispatch. Confirm ETA updates fire.
Frequently asked questions
Why ETAs matter here?
A stranded customer in the dark with no ETA is anxious and angry — a real ETA turns a stressful moment into a trusted service.
Driver details?
Sending the driver's name and truck info reassures customers, especially those stranded alone at night.
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