Triage Storm Tree Calls: Danger First, Cleanup Later
After a storm, tree-on-house calls and branch-cleanup calls arrive mixed together. Triage every request by danger level so crews hit life-safety jobs first.
- 1
Capture Requests
Add a
Webhooknode collecting descriptions and photos of storm damage. - 2
Grade the Danger
Add an
OpenAInode classifying structure contact, hung limbs and blocked access versus ground cleanup. - 3
Order the Queue
Add a
Codenode sequencing jobs by danger, then proximity. - 4
Set Expectations
Add a
Twilionode telling each customer their queue position and realistic day. - 5
Activate and Test
Activate the workflow with mixed test requests. Confirm the triage order is right.
Frequently asked questions
Why tell people their position?
Post-storm customers accept waiting if they know where they stand — silence is what makes them rebook elsewhere.
Does photo triage work?
A tree on a roof versus a limb on a lawn is unmistakable in photos — the AI grades it reliably.
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