Customer SupportFREE

Use an AI Agent to detect angry customers Every Time someone submits your contact form and Post It to Slack

This n8n + AI recipe watches for when someone submits your contact form and scores the sentiment and flags anything angry for a human. The result: at-risk conversations caught before they churn, completely hands-off.

difficulty Intermediatesetup 45 minresult At-risk conversations caught before they churn—
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  1. 1

    Trigger when someone submits your contact form

    A Typeform Trigger starts the workflow the moment someone submits your contact form.

  2. 2

    Hand it to the AI agent

    An AI Agent node running OpenAI scores the sentiment and flags anything angry for a human. The prompt is pre-written and scoped to this one job so results stay consistent.

  3. 3

    Deliver the sentiment call

    The result is sent to Slack — instantly, no clicks needed.

  4. 4

    Add a safety net (optional)

    Insert an IF/human-approval step before anything is published or emailed, so you stay in control until you trust the output.

Frequently asked questions

Can I trust the AI to get the sentiment call right?

The prompt is tightly scoped to one job and you can add a human-approval step in n8n before anything is sent or published. Start with review-mode for a week, and once you trust the output, switch it to fully automatic.

Does this need n8n Cloud or can I self-host?

Either works. The workflow is a standard n8n export, so you can run it on n8n Cloud or on your own self-hosted instance — you only connect your own app credentials.

How do I import the workflow into n8n?

Download the JSON, then in n8n open a new workflow, choose ⋯ → Import from file, and select it. Every trigger, node and connection appears on the canvas; you just add your credentials and activate it.

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About this recipe. Recipes on FlowRecipesHub are written for business owners, not developers, and are tested before publishing — how recipes get made. Some ingredient links are affiliate links that cost you nothing — full disclosure.