Productivity · n8n

Turn Scattered User Feedback into a Prioritized Feature Board

An n8n workflow that collects feedback from a form, support inbox or Slack, has Claude categorize and de-duplicate each item into feature themes, and adds or upvotes cards on a Trello board — so product decisions rest on aggregated signal instead of the loudest recent complaint.

difficulty Intermediatesetup 50 minresult Every piece of feedback becomes a categorized, vote-counted card on your product board—
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  1. 1

    Collect the feedback

    A Webhook node receives feedback items as { text, source } from any channel you wire up.

  2. 2

    Categorize with Claude

    An HTTP Request to Claude returns strict JSON: a canonical feature name, a theme, and a one-line summary. This turns free-form text into a consistent label.

  3. 3

    Find or create the card

    A Trello search checks for an existing card named after the feature. An IF branches: found → increment its vote count; not found → create a new card with the summary.

  4. 4

    Keep the board ranked

    Store the vote count in the card and sort the list by it, so the most-requested features rise to the top automatically — a living, evidence-based roadmap input.

Frequently asked questions

How does it avoid duplicate cards?

Claude maps each new feedback item to an existing theme when one fits, returning a canonical feature name. The workflow searches the board for that name and, if found, increments a vote count on the existing card instead of creating a new one — so demand aggregates.

What sources can feed it?

Anything that can POST to a webhook: a feedback form, forwarded support emails, a Slack shortcut, or intercom/helpdesk exports. Normalize each into { text, source } and the rest of the pipeline is identical regardless of origin.

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