Send Two-Way SMS Appointment Reminders That Let Clients Confirm or Reschedule
Cut no-shows with SMS reminders that let clients reply to confirm or reschedule, updating your calendar automatically based on their response.
- 1
Find Tomorrow's Appointments
Add a
Schedule Triggerrunning each afternoon and aGoogle Calendarnode listing next-day appointments with client phone numbers. - 2
Send the Reminder
Add a
Twilionode texting the client the appointment time and asking them to replyCto confirm orRto reschedule. - 3
Handle Replies
Add a
Webhooknode for inbound SMS and aSwitchnode acting on the reply. - 4
Update the Calendar
On
R, add aGoogle Calendarnode flagging the event for rescheduling and alert your team; onC, mark it confirmed. - 5
Activate and Test
Activate the workflow and add a test appointment. Confirm the reminder sends and replies update the event.
Frequently asked questions
What if they don't reply?
Send a second reminder on the morning of, and treat non-responders as tentative for staffing purposes.
Can I offer reschedule slots by text?
Yes — reply with two open slots and let them pick a number, then book it automatically.
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