$5 · Support the community
Customer SupportFREE

Give VIP Customers White-Glove Treatment Automatically

Never let a VIP wait — detect when a top customer contacts support or places an order and instantly alert a dedicated concierge to prioritize them.

difficulty Intermediatesetup 35 minresult Your most valuable customers get immediate, prioritized attention, deepening loyalty at key moments.—
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  1. 1

    Trigger on Contact

    Add a Zendesk Trigger (and optionally a Shopify order trigger) for customer activity.

  2. 2

    Check VIP Status

    Add a Shopify/Code node confirming the customer's lifetime spend exceeds your VIP threshold.

  3. 3

    Prioritize the Ticket

    Add a Zendesk node raising priority and assigning it to the concierge team.

  4. 4

    Alert the Concierge

    Add a Slack node pinging the concierge with the VIP's history and context.

  5. 5

    Activate and Test

    Activate the workflow and simulate a VIP contact. Confirm prioritization and the alert fire.

Frequently asked questions

How do I define VIP?

Use lifetime spend, order count or a manual tag — pick what reflects real value to your business.

Can I pre-empt issues?

Proactively check in with VIPs after big orders so problems are solved before they even contact you.

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About this recipe. Recipes on FlowRecipesHub are written for business owners, not developers, and are tested before publishing — how recipes get made. Some ingredient links are affiliate links that cost you nothing — full disclosure.