Give VIP Customers White-Glove Treatment Automatically
Never let a VIP wait — detect when a top customer contacts support or places an order and instantly alert a dedicated concierge to prioritize them.
- 1
Trigger on Contact
Add a
Zendesk Trigger(and optionally a Shopify order trigger) for customer activity. - 2
Check VIP Status
Add a
Shopify/Codenode confirming the customer's lifetime spend exceeds your VIP threshold. - 3
Prioritize the Ticket
Add a
Zendesknode raising priority and assigning it to the concierge team. - 4
Alert the Concierge
Add a
Slacknode pinging the concierge with the VIP's history and context. - 5
Activate and Test
Activate the workflow and simulate a VIP contact. Confirm prioritization and the alert fire.
Frequently asked questions
How do I define VIP?
Use lifetime spend, order count or a manual tag — pick what reflects real value to your business.
Can I pre-empt issues?
Proactively check in with VIPs after big orders so problems are solved before they even contact you.
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