Reputation & Reviews · n8n

Route NPS Detractors to a Personal Founder Follow-Up

When a customer gives a low NPS score, automatically alert the founder and draft a personal outreach email so unhappy customers feel genuinely heard.

difficulty Intermediatesetup 40 minresult Every detractor gets a fast, personal touch from leadership, turning frustration into loyalty and surfacing real problems.—
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  1. 1

    Receive NPS Responses

    Add a Webhook node and configure Delighted (or your survey tool) to POST each response to it.

  2. 2

    Filter Detractors

    Add an IF node continuing only when the NPS score is 6 or below.

  3. 3

    Draft the Outreach

    Add an OpenAI node writing a warm, personal email that acknowledges the customer's feedback and offers to talk.

  4. 4

    Alert the Founder

    Add a Slack node DMing the founder the customer, their comment and the AI-drafted email to review and send.

  5. 5

    Activate and Test

    Activate the workflow and submit a test low score. Confirm the founder gets the alert with a ready draft.

Frequently asked questions

Should the founder always send it?

For detractors, a personal review before sending is worth it. The AI draft saves time, but the human touch is what recovers the relationship.

Can I log detractor themes?

Add an AI step tagging the root cause and append it to a sheet so you can spot recurring issues across detractors.

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