Ping WhatsApp the Instant a New BigCommerce Order Comes In
Every new BigCommerce order fires a rich WhatsApp notification with the customer, items and total — your team celebrates and ships faster, no dashboard refreshing.
- 1
Step 1 — Catch the new order
Add the
BigCommercetrigger set toOrder Created(or aWebhookif you wire BigCommerce's notification manually). This fires once per completed order. - 2
Step 2 — Build a tidy summary
Add a
Setnode that assembles asummaryfield likeNew order #{{ $json.order_number }} — {{ $json.customer.name }} — {{ $json.total_price }}. - 3
Step 3 — Post to WhatsApp
Add a
Twilionode. SetOperationtoSendand use a WhatsApp-enabled Twilio number as theFrom. Build the message from thesummaryfield. Add your Twilio SID + auth token. - 4
Step 4 — Handle quiet hours (optional)
Add an
Ifnode on the timestamp to route out-of-hours orders to a different WhatsApp channel, so overnight sales don't wake anyone up.
Frequently asked questions
Can I include the line items, not just the total?
Yes — expand the `Set` node in Step 2 to loop `{{ $json.line_items }}` into a bullet list before it's sent to WhatsApp.
Does this slow down checkout?
No. BigCommerce fires the event after the order is already placed, so the automation runs entirely in the background.
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