Drive Adoption of Underused Features With Targeted Nudges
Get more value delivered — spot customers who haven't tried a high-value feature and send a tailored nudge showing them how it helps.
- 1
Schedule the Check
Add a
Schedule Triggerrunning weekly. - 2
Find Non-Adopters
Add a
Codenode listing active accounts that haven't used a target high-value feature. - 3
Match a Use Case
Add a step tailoring the message to the account's likely use case for that feature.
- 4
Send the Nudge
Add a
Customer.ionode delivering a short how-to with a direct link to try the feature. - 5
Activate and Test
Activate the workflow and flag a test non-adopter. Confirm the nudge sends.
Frequently asked questions
How do I pick which feature to promote?
Choose features correlated with retention so adoption nudges also lower churn.
Won't nudges feel pushy?
Frame them as helpful tips tied to the customer's goals, and cap frequency so they're welcome.
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