Guide Customers Off a Sunsetting Feature Gracefully
Retiring a feature? Detect who still uses it and send them a clear migration path and timeline so no one is caught off guard.
- 1
Find Affected Users
Add a
Schedule Triggerand node listing users still on the feature. - 2
Draft Migration Guidance
Add an
OpenAInode tailoring the migration steps to how they use it. - 3
Send the Outreach
Add a
Gmailnode with the timeline, alternative and migration steps. - 4
Track Migration
Add a step monitoring who has moved and reminding those who haven't.
- 5
Activate and Test
Activate the workflow with a test user. Confirm tailored guidance sends.
Frequently asked questions
How much notice is fair?
Give ample lead time and repeated reminders so no active user is surprised.
What about heavy users?
Offer heavy users a call or hands-on help to migrate without disruption.
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