Trigger In-App NPS Surveys at the Right Moment, Not at Random
Get better NPS data — trigger the survey after a positive milestone rather than randomly, so responses reflect real experience.
- 1
Watch for Milestones
Add a
Webhooknode receiving events like a completed key action or a value moment. - 2
Check Eligibility
Add a
Codenode ensuring the user hasn't been surveyed recently and has enough tenure. - 3
Trigger the Survey
Add a
Customer.ionode showing the in-app NPS prompt at that moment. - 4
Route the Responses
Add a step logging scores and routing detractors to follow-up.
- 5
Activate and Test
Activate the workflow and fire a test milestone. Confirm the survey triggers appropriately.
Frequently asked questions
Why not survey randomly?
Milestone-timed surveys capture real sentiment and lift response rates versus interrupting users at random.
How often should I survey a user?
Cap it to a couple of times a year so you measure trend without survey fatigue.
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