15 n8n Slack + Zendesk automations
Every free, copy-paste n8n recipe that connects Slack and Zendesk in one workflow. Each is a ready-to-run AI agent — import it, connect both accounts, and it runs 24/7. No code, no signup. See all Slack or Zendesk recipes.
Browse 15 recipes →
Use an AI Agent to draft a reply Every Time a new support ticket is created
This n8n + AI recipe watches for when a new support ticket is created and drafts a ready-to-send reply in your brand voice. The result: AI-drafted replies waiting in your inbox, completely hands-off.
n8nClaudeZendeskSlackScore Renewal Risk So CSMs Save Accounts Before They Churn
Renewals get worked in the final weeks when it's too late to save at-risk accounts. Score renewal risk months ahead from usage, support and engagement signals for early intervention.
n8nZendeskSlack
Auto-Escalate Angry Support Tickets Using AI Sentiment
Analyze the sentiment of every new Zendesk ticket with AI and instantly escalate the frustrated ones to a senior agent before they boil over.
n8nZendeskOpenAISlackAI-Generated Daily Standup Summary of Your Support Backlog
Every morning, summarize the open support ticket backlog with AI — highlighting oldest tickets, volume by category, and anything urgent — and post it to Slack.
n8nZendeskOpenAISlack
Measure Which Support Macros Actually Resolve Tickets
Improve your canned responses by tracking which macros lead to resolution versus reopening, and flag the ones that need rewriting.
n8nZendeskGoogle SheetsSlackFollow Up on High-Effort Support Interactions Automatically
Fix friction — after each resolved ticket, measure customer effort and personally follow up on the ones that were hard, before they churn.
n8nZendeskSlackSuggest the Best Support Macro for Each Incoming Ticket With AI
Speed up your support team — AI reads each new ticket and suggests the most relevant canned response, so agents reply faster and more consistently.
n8nZendeskOpenAISlack
Give VIP Customers White-Glove Treatment Automatically
Never let a VIP wait — detect when a top customer contacts support or places an order and instantly alert a dedicated concierge to prioritize them.
n8nZendeskShopifySlackWarn Before a Support SLA Is Breached, Not After
Protect your SLAs — monitor open tickets against their response deadlines and alert the owner before a breach, not once it's already happened.
n8nZendeskSlack
Auto-Approve Small Refunds and Route Large Ones for Review
Speed up refunds without losing control — auto-approve refunds under a threshold and route larger ones to a manager with the context.
n8nZendeskStripeSlackTurn Low CSAT Scores Into Weekly Coaching Material Per Agent
Low CSAT scores get logged and forgotten. Compile each agent's tough tickets weekly with AI-spotted patterns into a private coaching digest for their lead.
n8nZendeskOpenAISlackAuto-Triage Zendesk Support Tickets and Route Them to Slack
Every incoming Zendesk message is classified by AI into a category and urgency, then routed to the right Slack destination with a summary attached — so nothing sits unread and urgent issues jump the queue.
n8nZendeskOpenAISlackn8n + AI: Classify and route for New Tickets Automatically and Post It to Slack
Every time a new support ticket is created, this workflow hands it to Claude, which reads it, tags the topic and urgency, and routes it to the right person. You get every message auto-sorted and assigned without lifting a finger.
n8nClaudeZendeskSlackAuto-Summarize the thread to Tickets with an AI Agent in n8n and Post It to Slack
An n8n workflow that fires when a new support ticket is created, then an AI agent summarizes the whole thread into three bullet points — giving you long threads condensed to a 10-second read. No code: import the JSON, connect your apps, and it runs 24/7.
n8nClaudeZendeskSlackAuto-Detect angry customers to Tickets with an AI Agent in n8n and Post It to Slack
An n8n workflow that fires when a new support ticket is created, then an AI agent scores the sentiment and flags anything angry for a human — giving you at-risk conversations caught before they churn. No code: import the JSON, connect your apps, and it runs 24/7.
n8nOpenAIZendeskSlack