Reputation & ReviewsFREE

Auto-Alert the team on bad reviews with AI the Moment a customer leaves a 1-star rating and Log It to Google Sheets

Every time a customer leaves a 1-star rating, this workflow hands it to Claude, which reads the sentiment and pings the team only when it's negative. You get bad reviews escalated instantly, good ones logged without lifting a finger.

difficulty Advancedsetup 25 minresult Bad reviews escalated instantly, good ones logged—
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  1. 1

    Trigger when a customer leaves a 1-star rating

    A Webhook Trigger starts the workflow the moment a customer leaves a 1-star rating.

  2. 2

    Hand it to the AI agent

    An AI Agent node running Claude reads the sentiment and pings the team only when it's negative. The prompt is pre-written and scoped to this one job so results stay consistent.

  3. 3

    Deliver the alert

    The result is saved to Google Sheets — with the original for context.

  4. 4

    Add a safety net (optional)

    Insert an IF/human-approval step before anything is published or emailed, so you stay in control until you trust the output.

Frequently asked questions

Does this need n8n Cloud or can I self-host?

Either works. The workflow is a standard n8n export, so you can run it on n8n Cloud or on your own self-hosted instance — you only connect your own app credentials.

How do I import the workflow into n8n?

Download the JSON, then in n8n open a new workflow, choose ⋯ → Import from file, and select it. Every trigger, node and connection appears on the canvas; you just add your credentials and activate it.

How much does the AI part cost to run?

Pennies. Each run sends a small amount of text to the model, so most teams spend a few dollars a month even at hundreds of runs. You set the model and can cap volume in n8n, so costs never surprise you.

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