Reputation & ReviewsFREE

Auto-Summarize weekly review themes with AI the Moment a customer leaves a 1-star rating

Every time a customer leaves a 1-star rating, this workflow hands it to OpenAI, which clusters the week's reviews into the top recurring themes. You get a weekly read on what customers keep saying without lifting a finger.

difficulty Advancedsetup 40 minresult A weekly read on what customers keep saying—
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  1. 1

    Trigger when a customer leaves a 1-star rating

    A Webhook Trigger starts the workflow the moment a customer leaves a 1-star rating.

  2. 2

    Hand it to the AI agent

    An AI Agent node running OpenAI clusters the week's reviews into the top recurring themes. The prompt is pre-written and scoped to this one job so results stay consistent.

  3. 3

    Deliver the summary

    The result is saved to Google Sheets — with the original for context.

  4. 4

    Add a safety net (optional)

    Insert an IF/human-approval step before anything is published or emailed, so you stay in control until you trust the output.

Frequently asked questions

How do I import the workflow into n8n?

Download the JSON, then in n8n open a new workflow, choose ⋯ → Import from file, and select it. Every trigger, node and connection appears on the canvas; you just add your credentials and activate it.

How much does the AI part cost to run?

Pennies. Each run sends a small amount of text to the model, so most teams spend a few dollars a month even at hundreds of runs. You set the model and can cap volume in n8n, so costs never surprise you.

Can I trust the AI to get the summary right?

The prompt is tightly scoped to one job and you can add a human-approval step in n8n before anything is sent or published. Start with review-mode for a week, and once you trust the output, switch it to fully automatic.

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