Reputation & ReviewsFREE

Draft On-Brand Replies to New Trustpilot Reviews With AI, Delivered to Gmail

Each new Trustpilot review is summarised, its sentiment scored, and a ready-to-send reply is drafted by AI and dropped into Gmail for a human to approve — turning review management from a chore into a one-click task.

difficulty Intermediatesetup 40 minresult A polished, on-brand reply draft for every new Trustpilot review waits in Gmail, so you respond in seconds instead of writing from scratch.—
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  1. 1

    Step 1 — Watch for new reviews

    Add a trigger for Trustpilot — its API where available, otherwise an RSS Feed Trigger or a scheduled HTTP Request that fetches the latest reviews and de-duplicates by review ID.

  2. 2

    Step 2 — Score the sentiment

    Add an OpenAI node asking for a one-word sentiment (positive/neutral/negative) and a one-line summary of the review. Store both on the item.

  3. 3

    Step 3 — Draft the reply

    Add a second OpenAI node with a prompt that includes your brand voice, the review text and the sentiment, and asks for a concise, empathetic reply that never over-promises.

  4. 4

    Step 4 — Send the draft to Gmail

    Add a Gmail node. Set Operation to Send, choose the recipient, and compose the body from the review, its sentiment and the AI draft reply. Authenticate with your Google account.

Frequently asked questions

Does it auto-post replies?

No — by design a human approves. Drafts land in Gmail; you paste (or, if you want, add a final step that posts to Trustpilot) after a quick review.

Can I tune the tone?

Yes. The tone lives entirely in the Step 3 prompt. Add examples of your best past replies to teach the model your voice.

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