Combine an NPS Check and Review Ask After Delivery
After delivery, ask one NPS question, then route promoters to leave a public review and detractors to a private support path.
- 1
Trigger After Delivery
Add a
Webhooknode on the delivered event. - 2
Ask One NPS Question
Add a
Gmailnode with a single-tap NPS survey. - 3
Route by Score
Add a
Switchnode sending promoters a review link and detractors a support path. - 4
Capture and Log
Add a step recording scores and outcomes.
- 5
Activate and Test
Activate the workflow with a test delivery. Confirm NPS routing works.
Frequently asked questions
Is it okay to route promoters to reviews?
Yes, as long as you ask honestly and don't gate the review — you're just timing the ask well.
Why catch detractors privately?
Solving their issue privately protects your public rating and often recovers the customer.
Run a WhatsApp NPS Survey and Log Scores to Google Sheets
An n8n workflow that captures customers' WhatsApp replies to a 0–10 'how likely are you to recommend us' survey, logs the score and any comment to Google Sheets, and routes unhappy responders to your team — turning WhatsApp into a lightweight, high-response-rate NPS channel.
Free recipe
Segment NPS Respondents and Trigger the Right Follow-Up Automatically
Route every NPS response into promoter, passive, or detractor buckets and fire a tailored follow-up — a review ask for promoters, a check-in for detractors.
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