$5 · Support the community
Reputation & ReviewsFREE

Combine an NPS Check and Review Ask After Delivery

After delivery, ask one NPS question, then route promoters to leave a public review and detractors to a private support path.

difficulty Intermediatesetup 35 minresult You measure satisfaction and channel happy customers to reviews while catching unhappy ones privately.—
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  1. 1

    Trigger After Delivery

    Add a Webhook node on the delivered event.

  2. 2

    Ask One NPS Question

    Add a Gmail node with a single-tap NPS survey.

  3. 3

    Route by Score

    Add a Switch node sending promoters a review link and detractors a support path.

  4. 4

    Capture and Log

    Add a step recording scores and outcomes.

  5. 5

    Activate and Test

    Activate the workflow with a test delivery. Confirm NPS routing works.

Frequently asked questions

Is it okay to route promoters to reviews?

Yes, as long as you ask honestly and don't gate the review — you're just timing the ask well.

Why catch detractors privately?

Solving their issue privately protects your public rating and often recovers the customer.

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