Reputation & Reviews · n8n

Get Instant Alerts and AI Reply Drafts for Negative Reviews

An n8n workflow that watches your review sources for anything under 3 stars, alerts your team in Slack immediately, and attaches a calm, on-brand AI reply draft — so a bad review gets a thoughtful public response within the hour instead of festering unanswered.

difficulty Intermediatesetup 45 minresult Low-star reviews trigger an instant Slack alert with a ready-to-edit, empathetic reply draft—
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  1. 1

    Ingest new reviews

    A Schedule Trigger polls your review source (or a Webhook receives them). Normalize each into rating, text, author and source.

  2. 2

    Keep the low ratings

    A Filter keeps only reviews rated under 3 stars — the ones that need a fast, careful response.

  3. 3

    Draft a reply with Claude

    An HTTP Request to Claude writes a calm, specific, non-defensive response that acknowledges the issue and offers to make it right, in your brand voice.

  4. 4

    Alert the team

    A Slack node posts the review and the draft reply to your reputation channel so someone can personalize and post it publicly within the hour.

Frequently asked questions

Which review sources work?

Any that expose reviews via API or feed — Google Business, Trustpilot, Yelp, App Store, or an aggregator. Normalize each new review into { rating, text, author, source } and the alert + draft logic is identical. The recipe focuses on the low-rating path.

Should the AI reply be posted automatically?

No. Public responses to unhappy customers need a human's judgment. The draft is a starting point delivered to Slack; a person reviews, personalizes, and posts. Auto-posting canned apologies reads as robotic and can make things worse.

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