Reputation & Reviews · n8n

Triage Reddit Brand Mentions Into Your Support Queue

Monitor Reddit for mentions of your brand, use AI to detect complaints or questions, and route actionable ones into your support tool for a reply.

difficulty Intermediatesetup 40 minresult You catch Reddit complaints and questions early and respond publicly, protecting your reputation where customers are talking.—
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  1. 1

    Search Reddit Regularly

    Add a Schedule Trigger every 30 minutes and an HTTP Request to Reddit's search endpoint for your brand keywords.

  2. 2

    Deduplicate Posts

    Add a step that checks each post ID against stored IDs so you don't re-process the same mention.

  3. 3

    Classify With AI

    Add an OpenAI node deciding whether the mention is a complaint, question, or neutral chatter, and return only the label.

  4. 4

    Route Actionable Mentions

    Add an IF node forwarding complaints and questions to a Slack channel with the post link and suggested reply, ignoring neutral ones.

  5. 5

    Activate and Test

    Activate the workflow and post a test mention. Confirm actionable mentions reach Slack while neutral ones are filtered out.

Frequently asked questions

Won't I hit Reddit rate limits?

Authenticate with an app token and keep the polling interval reasonable. Narrow keywords also reduce the volume of results to process.

Should I auto-reply on Reddit?

No — Reddit communities dislike automated replies. Draft a suggested response for a human to post authentically.

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