Detect Accidental Double Charges and Refund Them Proactively
Build trust — detect when a customer is charged twice in quick succession, refund the duplicate automatically, and apologize before they notice.
- 1
Watch for Charges
Add a
Stripe Triggernode on new charges. - 2
Detect Duplicates
Add a
Codenode flagging two charges to the same customer for the same amount within a short window. - 3
Refund the Duplicate
Add a
Stripenode refunding the second charge automatically. - 4
Apologize Proactively
Add a
Gmailnode letting the customer know you spotted and refunded the duplicate. - 5
Activate and Test
Activate the workflow and simulate a double charge in test mode. Confirm the refund and email fire.
Frequently asked questions
Could it refund legitimate repeat purchases?
Tighten the window and add checks so genuine back-to-back purchases aren't refunded by mistake.
Why apologize before they complain?
Proactive resolution turns a billing error into a trust-building moment and prevents chargebacks.
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