Route Suspicious Refund Requests to Manual Review
Balance trust and protection — auto-approve clean refund requests but route ones with fraud signals to a human before processing.
- 1
Capture the Request
Add a
Webhooknode receiving the refund request with the order and reason. - 2
Check Risk Signals
Add a
Codenode examining refund history, order age and value for red flags. - 3
Auto-Approve the Clean Ones
Add an
IFnode processing low-risk refunds via Stripe automatically. - 4
Route the Rest
Add a
Slacknode sending flagged requests to a manager with the risk context. - 5
Activate and Test
Activate the workflow with clean and risky test requests. Confirm each is handled correctly.
Frequently asked questions
What are refund fraud signals?
Frequent refunds, high-value first orders, and reason mismatches are common indicators worth a human look.
Won't reviews slow good customers?
Only flagged requests are reviewed; the clean majority are refunded instantly.
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