Nudge Salon Clients to Rebook Before They Drift Away
Regular clients quietly lapse when they forget to rebook. A few days after each visit, send a friendly rebooking nudge timed to their usual cadence.
- 1
Trigger After a Visit
Add a
Webhook/Squarenode firing when an appointment is completed. - 2
Wait for the Cadence
Add a
Waitnode timed to just before the client's typical return interval. - 3
Send the Nudge
Add a
Twilionode inviting them to rebook their usual service with a link. - 4
Skip Already-Booked Clients
Add a check so clients who already have an upcoming appointment aren't messaged.
- 5
Activate and Test
Activate the workflow and complete a test visit. Confirm the timed nudge fires.
Frequently asked questions
How do I know each client's cadence?
Use their service type as a default interval and refine it from their actual visit history over time.
Is a discount needed?
Not usually — a timely, personal reminder rebooks most regulars without discounting.
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