Send Customers a Clear Explanation of Prorated Charges
Prorated charges confuse customers and spark tickets. When a plan change creates a proration, email a plain-English breakdown of the charge.
- 1
Detect Prorations
Add a
Stripe Triggernode when an invoice includes proration line items. - 2
Explain the Charge
Add an
OpenAInode turning the line items into a clear, friendly explanation. - 3
Send the Breakdown
Add a
Gmailnode emailing the customer why they were charged this amount. - 4
Offer Help
Include a support link in case they still have questions.
- 5
Activate and Test
Activate the workflow and trigger a test proration. Confirm the explanation sends.
Frequently asked questions
Do prorations really cause tickets?
Yes — unexplained mid-cycle charges are a top billing complaint; a clear note prevents most.
Can I show the math?
Break down the credit for unused time and the charge for the new plan so it's fully transparent.
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